'Now Back In Stock' FAQs

Can I get support from you directly?

Yes. Just click here or email us at support@eastsideco.com and our team of app developers will help you with any technical queries, from installation and set up through to customising the app to match your theme, and troubleshooting any issues.

We’re based in the UK, so please bear this in mind when contacting support.

How much does Now Back in Stock cost?

  1. Email only (unlimited emails): $5 per month *FREE 14 day trial*
  2. Starter (unlimited emails and 100 SMS alerts): $16 per month
  3. Intermediate (unlimited emails and 250 SMS alerts): $28 per month
  4. Pro (unlimited emails and 500 SMS alerts): $45 per month

How do I change my plan?

Go to Settings > Billing. You’ll be able to see the plan you’re currently on and can upgrade or downgrade to any of the other plans.

How do I uninstall the app if I decide I don’t want it in the future?

Simply go to your Apps screen in your Shopify store and delete the app.

What triggers notification emails to customers?

Now Back in Stock uses Shopify's inventory tracking to determine whether a product is out of stock. Once your inventory level is set to show products are available, notifications will be triggered.

How do I test if the app is sending notifications correctly?

It’s really easy to make sure the app is working properly:

  1. Navigate to a product on your store that is currently out of stock
  2. Enter your email address or phone number in the NBIS form
  3. Restock the product
  4. You should receive a Now Back in Stock alert within 10 minutes

If you need any help with testing the app, contact our app development team at support@eastsideco.com

How do ‘tokens’ on my plan work?

All plans include unlimited emails. The tokens are used by SMS and push notifications, which cost one token each. Tokens are only used by SMS notifications, and may consume multiple depending on the geographic location of the recipient. If you run out of tokens we will let you know via email and you can purchase more. 

I have customised the styling of the app but it is still showing the default copy and colour scheme.

Clearing your cache should resolve this and show your newly styled version. If this still doesn’t work,  click here to contact our app development team.

I have lots of products, but need to list some as permanently out of stock, as we don't want to sell them online. Can I exclude certain products?

The app can be configured to do this with a variation to the code - simply contact our support team and we will be happy to help!

How long does it take if I request installation support?

We aim to set up your app within 2 working hours. Please bear in mind our support team is based in the UK so if you’re overseas remember the time differences - even our dedicated support staff need to sleep occasionally!

Is there a way to edit the language?

If you click on Settings > Translate, you can tailor the messaging to your audience.

How do I see or download the list of email addresses for each item?

Go to Logs > All emails to export all signed-up email addresses to a CSV file. (Please note this does not list the products that the customer has signed up to be notified about).

What integrations does Now in Back Stock work with?

Now Back in Stock integrates with MailChimp, dotmailer and Pushowl.

How do I link the app with the integrations?

Go to Settings and in the drop-down you’ll see the various integrations listed. Click on the one you’re after for a set of instructions on how to set it up.

If you get stuck, or something doesn’t look right, get in touch with our support team.

Does the app work with product variants?

Yes, Now Back In Stock lets customers choose alerts for specific variant combinations, including size, colour or style.

Can I change the messaging and look of the app and messages?

Now Back In Stock can be customised to match the look and feel of your site to fully integrate with store. Not only this, but the content of your alerts is also fully customisable.

How do I ensure NBIS is applied to a product correctly?

In order to enable a product to use Now Back in Stock, please ensure the product's 'Inventory policy' is set to 'Shopify tracks this product's inventory' and 'Allow customers to purchase this product’ when ‘It's out of stock' is unchecked.

Still can’t find an answer to your question? Contact our app development team at support@eastsideco.com

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